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At Camp Gear Store, we want you to love every piece you purchase from us. If for any reason you’re not completely satisfied with your order, we’re here to help make the return process as smooth and easy as possible.
Return Eligibility
We gladly accept returns of unused, unworn, and undamaged items within 30 days of the original purchase date. To be eligible for a return, the item must be in its original packaging, with all tags and labels attached, and in the same condition that you received it. Please note that items marked as “Final Sale” are not eligible for return or exchange.
How to Initiate a Return
To start a return, please email our customer support team at [email protected] with your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with a return authorization and detailed instructions on how to send your item(s) back to us.
Refunds and Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days to your original payment method. Please note that shipping costs are non-refundable, and a return shipping fee may apply unless the return is due to a defect or error on our part.
Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the same process as initiating a return. We recommend contacting us as soon as possible to ensure the availability of your desired item. Exchanges are processed once the original item is returned and inspected.
Damaged or Defective Items
We take great pride in the quality of our products, but if you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement or provide a full refund, including shipping costs.
Additional Information
- Return Shipping: Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part.
- Non-Returnable Items: Gift cards, personalized items, and items marked “Final Sale” are not eligible for return or exchange.
- Processing Time: Returns and exchanges are typically processed within 7-10 business days of receiving your returned item.
Your satisfaction is our priority, and we strive to make your shopping experience with Camp Gear Store enjoyable and hassle-free. If you have any questions or need further assistance, please reach out to us at [email protected]. We’re here to help!